FAQs

ORIGIN

Where are your clothes made?

Sakkara Clothing is designed and produced at our Everett, WA, USA private studio. We also work with independent contractors in the Pacific Northwest. 

Where do you get your materials from?

Our materials are imported from China by North American companies. Our resale items are produced in Vietnam for North American companies. 

Do you have a store?

We do not have a brick-and-mortar location. You're invited to shop at our traveling booth. Event info can be found on our blog.    

FIT & CARE

How does everything fit?

Please take a look at each product listing for fitting advice. Also, check out our Size Chart. 

How do I take care of my Sakkara Clothing? 

Everything is hand or machine-washable. We recommend using a delicate cycle, cold water, and gentle soap. Hang dry or tumble dry low.

For specific care instructions, please also take a look at the garment tag sewn into each item.  

ORDERING

What types of payment do you accept?

We accept all major credit cards, Shop Pay, Google Pay, PayPal, and Amazon Pay. E-checks and cash payments are possible through PayPal and Amazon Pay.

What shipping carriers do you use?

All U.S.A. orders are shipped via USPS Priority Mail to verified street addresses. All special promotions, PO Box deliveries, and shipments to our friends in Alaska and Hawaii are also sent via USPS. If you need a package delivered to an APO address, please contact us to place your order. 

All international orders are shipped via USPS Express Mail.

Will I have to pay taxes and duties on my international order?

Before you order, it is recommended that you check with your country's customs office about customs fees that may apply. Sakkara Clothing is not responsible for additional fees applied to your purchase after shipping.

When will my order ship?

In-stock items ship within 3-5 business days. Made-to-order items ship within 7-14 business days. We do not accept rush requests. 

When will I receive my order?

A tracking number will be emailed when your order is processed, usually 1-2 business days after ordering.  

What do I do if I haven't received my order?

This is a rare occurrence, but here are a few points to help you:

  • Locate your tracking number email and see if your order is in transit.
  • If you live in a multi-unit building, check if a front desk manager is holding your package or if there was a missed delivery to your unit.
  • Email info@sakkaraclothing.com, and we'll help you track it.

How do I make changes to an order I’ve already placed?

Easy! Email info@sakkaraclothing.com and let us know what you're thinking.

What if I ordered the wrong size?

Returns and exchanges of full-price items are accepted within 35 days of the delivery date. We do not accept returns or exchanges on most sale items. 

Please refer to our Policies for more information. 

I need help finding my question here. How do I get in touch?

Email info@sakkaraclothing.com.